Terms of Service

1. Requests and project agreements

Brightlaunch is the service name used on this website. Sending a request is free. It does not purchase a service, authorize a charge, guarantee that a project will be accepted, or require either party to begin paid work.

Before paid work starts, a separate written project agreement must identify the actual service provider and customer, contact details, deliverables, price, payment schedule, revision allowance, and estimated timeline. Both parties must approve it. A person with legal capacity and authority must enter that agreement for each party; where required, an authorized parent, guardian, or other responsible adult must do so. A trading name or this checkbox does not replace that requirement.

These terms govern requests and describe the proposed basis for services. Service-related provisions apply to paid work only when included in the approved project agreement. Specific terms in that agreement control any conflict, subject to applicable law.

2. Scope, estimates, and revisions

The package and extras you select form an estimate in US dollars. No additional charge is authorized by submitting this form. Domain registration, hosting, subscriptions, paid assets, and applicable taxes are separate unless expressly included; all required charges must be disclosed before you agree to pay.

Only the pages, features, integrations, and revision rounds stated in the project agreement are included. A revision round means one consolidated set of feedback within the agreed direction. New pages, substantial redesigns, new features, or changes after approval require a written price and timeline approved by you before the extra work begins.

Ongoing maintenance, security monitoring, backups, content updates, and third-party subscription fees are not included unless agreed in writing.

3. Your materials and approvals

You must have the rights and permissions needed for content, logos, photos, trademarks, and other materials you supply. You authorize their use only as needed to deliver your project. Do not submit unlawful, misleading, or infringing content, passwords, payment-card details, or sensitive personal information through the request form.

You are responsible for accurate business information and timely access, feedback, and approvals. Review the preview, links, wording, and business-specific disclosures before launch. Your review does not waive rights that cannot legally be waived, and it does not excuse failure to deliver the agreed work.

4. Timing and third-party services

Dates are estimates unless the project agreement expressly makes a date binding. Delays in customer materials or approvals, changes in scope, and third-party outages can affect delivery. Material delays will be communicated and any revised schedule agreed with you.

Hosting companies, domain registrars, payment providers, and other outside services have their own terms and fees. Brightlaunch cannot guarantee their availability or continued features, but remains responsible for its own agreed work.

5. Payments, pauses, and cancellation

This website does not collect payment. Any deposit, due date, milestone, or payment method must first be agreed in writing with the legally responsible service provider. There are no automatic recurring charges under these terms.

You may cancel by replying to your project correspondence. Before work begins, payments are refundable except for third-party costs you expressly approved in advance as non-cancellable. After work begins, you pay only for work actually performed at the agreed rates or milestone values and those approved third-party costs, up to the approved project price. Any excess payment will be refunded promptly, subject to any shorter legal deadline. There is no blanket no-refunds policy.

Work may be paused after written notice if agreed payments or essential materials are overdue. If the provider cancels, amounts attributable to undelivered work will be refunded and completed work paid for will be supplied. Your mandatory refund and cancellation rights remain intact.

6. Ownership and delivery

You retain ownership of materials you supply. Once the agreed fees for delivered work are paid, the provider will transfer its rights in original, custom deliverables to you as specified in the project agreement. Pre-existing tools, templates, fonts, stock assets, open-source software, and third-party services remain subject to their own ownership and licenses; you receive only the rights those licenses allow.

Final files, access, and any continuing licenses or costs must be described in the project agreement. Portfolio use of your brand or project requires your permission.

7. Results and responsibility

Services will be performed with reasonable care and in line with the approved scope. No particular sales, visitor numbers, search ranking, business income, uninterrupted uptime, or immunity from security incidents is promised. Specific legal, accessibility, or regulatory certification is not included unless expressly agreed; this does not remove any legal duty that applies.

Report a problem through your project correspondence. Errors attributable to the provider within the agreed scope will be reviewed and corrected within a reasonable time. Additional functionality and problems caused by later customer or third-party changes may require a separate agreement.

To the extent permitted by applicable law, the provider is not liable for indirect or consequential losses, such as lost profits, and its total liability arising from a paid project is limited to the fees paid or payable for that project. These limits do not apply to fraud, willful misconduct, gross negligence, bodily injury, or liability that the law does not allow to be excluded or limited. Nothing restricts mandatory consumer remedies.

8. Request information

The contact and project details you submit are used to respond to and manage your request. They are stored with the website hosting and database providers and are not displayed publicly. The accepted terms version and acceptance time are recorded with your request. Ask about correcting or deleting your information through project correspondence or the request form; records may need to be retained where legally required.

9. Questions, disputes, and applicable law

For questions, cancellation, or concerns, reply to your project correspondence. If you do not yet have project correspondence, use the website request form. Paid project agreements must provide direct contact details for the responsible service provider.

Illinois law applies to the extent permitted by law, without taking away mandatory protections that apply where you live. The parties may try to resolve a concern in writing, but this is not a prerequisite to any legal remedy and does not shorten a legal deadline. These terms do not impose mandatory arbitration, waive access to small-claims court, or restrict honest reviews or lawful complaints.

If a provision is unenforceable, the remaining provisions apply to the extent lawful. Future versions apply to future requests and agreements; an existing project agreement is not changed without the parties’ written agreement.